Frequently Asked Questions

At-home veterinary care appointments are available Monday-Friday, 9am-4pm, and may be available some nights and weekends for an additional fee.  Our appointments are scheduled in 2 hour windows of arrival as our exact arrival time will always depend on traffic/distance traveled and how other our appointments progress throughout the day.  We can generally provide a 30-60 minute arrival notice via call or text for those meeting us at their home. Established clients may even arrange for us to treat pets in our mobile clinic while you are away from home.

You may call us at (678) 800-2260, email us at [email protected] or schedule online at: www.petspremier.com/appointment, through Google/Facebook or by clicking here All appointment requests for dates/times within 24 hours should be made via call/text. Please allow 24-48 hours for confirmation for all appointments requested via email/online. All appointment requests must be confirmed by a staff member via call/text/email before your appointment will be scheduled.

Prior to our arrival, please fill out and submit our New Client Form and email us ([email protected]) your pet’s medical history to include previous diagnostic tests, results and Doctor’s notes/physical exam findings.  

We will call/text you about 30 minutes before our arrival.

Our feline patients can sometimes be shy and very smart about realizing that the veterinarian is in their home, so they should be contained in a small room without furniture to hide under before our arrival (Ex: bathroom).  A hiding box or towel-covered carrier left open in the small, furniture-free room can provide a safe hiding alternative for your nervous feline. We will not stress your hiding pet by attempting to remove them from under furniture or beds or chase them throughout your house.  Feral/Stray outdoor cats must be contained within a covered, humane trap prior to our arrival.

We will need about an hour of your time for your pet’s first appointment.  We love to take the time to thoroughly discuss your pet’s health and address all your questions, but can make arrangements for a shorter visit if your schedule is tight.  Visits for multiple pets may take up to 2 hours.

Yes!  We offer discounts for senior citizens, teachers, first responders/police/firefighters, active military/veterans and multi-pet households (3 or more pets treated)

We accept Cash (exact change or credit will be placed on account) and all major credit cards, including Care Credit.  All payment is due at the time of services rendered. We do not accept credit card payments over the phone at this time.

We are happy to come inside your home to treat your pet upon request.  We find most cats are more comfortable in their own environment and senior dogs may have trouble navigating the steps into our mobile veterinary clinic.   All cats transported into our mobile veterinary clinic must be contained inside carriers and all dogs must be leashed. All surgical procedures are performed within our mobile veterinary clinic’s surgical suite.

We require that all pets have a thorough physical examination by our veterinarian to determine if they are healthy enough to receive vaccinations.

At Pets Premier Mobile Veterinary Clinic, we require all our healthy patients be currently vaccinated against Rabies.  The medical decision to not vaccinate certain pets will be made on a case-by-case basis by our veterinarian.

We may not be able to reach you in a timely manner in case of an emergency as we may be some time/distance away from your location.  Generally, we recommend emergencies be taken to the closest animal hospital or 24-hour veterinary facility that can offer same-day diagnostics including X-rays and/or ultrasound and can provide emergency surgical services.